[vc_row][vc_column][vc_custom_heading text=”Introduction to Freshworks” font_container=”tag:h1|text_align:left” use_theme_fonts=”yes”][vc_column_text]Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and win customers for life.

The Freshworks cloud-based suite of products is designed to work tightly together to increase collaboration and help teams better connect and communicate with their customers and co-workers. The products provide a 360-degree view of the customer, are ready to go, easy to use, and offer a quick return on investment.[/vc_column_text][vc_custom_heading text=”Quick Facts” use_theme_fonts=”yes”][vc_column_text]

  • Founded in October 2010 by Girish Mathrubootham and Shan Krishnasamy
  • Headquartered in California, US, and global offices in India, UK, Australia, and Europe
  • Freshworks is backed by Accel, Tiger Global Management, CapitalG, and Sequoia Capital India with a $3.5 billion valuation
  • Widely used by over 150,000 customers around the world including Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba and Cisco.
  • Featured in 3 Gartner Magic Quadrants for CRM Customer Engagement Center for Freshdesk, Sales Force Automation for Freshsales, and IT Service Management Tools for Freshservice
  • Serves SMBs to Enterprise companies in every industry and line of business, including healthcare, finance, travel, media & entertainment, manufacturing, education, IT, telecommunications, and others.

[/vc_column_text][vc_custom_heading text=”Built to deliver moments of WOW” use_theme_fonts=”yes”][vc_single_image image=”8019″ img_size=”full” alignment=”center”][vc_custom_heading text=”Know our suite of products” use_theme_fonts=”yes”][vc_column_text]Freshworks customer engagement platform includes 12 products, all empowered by
our AI engine “Freddy”.[/vc_column_text][vc_single_image image=”8021″ img_size=”full” alignment=”center”][vc_column_text]Customer Engagement Solutions:

  • Freshdesk: An omnichannel helpdesk ticketing system for customer support to delight customers and win them for life.
  • Freshchat: Modern messaging software for sales, marketing, and support to turn visitors into leads and customers into happy, engaged users
  • Freshcaller: A cloud PBX system to provide a seamless communication channel to customers.

Employee Engagement Solutions:

  • Freshservice: Refreshingly easy-to-use, simple-to-configure IT service management software to modernize IT and other business functions.
  • Freshteam: A smart HR software to manage hiring, onboarding, time-off, employee data, and HR workflows.
  • Freshrelease: Agile project management software to plan, track, test, and ship great software in a single place.
  • Freshconnect: A contextual collaboration software to seamlessly collaborate with other teams with complete context.

Sales & Marketing Solutions:

  • Freshsales: A CRM solution and sales system to enable sales teams with AI-based lead scoring, phone, email, activity capture, and more.
  • Freshmarketer: All-in-one conversion optimization suite to achieve better automation, faster conversions, and more sales.

[/vc_column_text][vc_custom_heading text=”The Freshworks promise” use_theme_fonts=”yes”][vc_custom_heading text=”Product promise” font_container=”tag:h2|text_align:center” use_theme_fonts=”yes”][vc_row_inner][vc_column_inner width=”1/3″][vc_single_image image=”8044″ img_size=”full” alignment=”center”][vc_column_text]

Quick Time to Value.
Our platform is easy to configure and just works.

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Fast and Flexible.
You don’t need an army of developers to maintain our platform.

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Democratic Design.
Products designed for end-users.

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Scales with You.
We power 3 million conversations/day in 30+ languages across 150 countries.

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Extend and Customize.
500+ integrations and open APIs. Configurable and customizable to match your unique requirements.

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Security you can trust.
Hosted on AWS. Local data hosting for US, EU, ANZ, IND.
ISO, SOC II, GDPR, HIPAA compliance

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Partner, not a vendor.
We believe in building customers for life, not business transactions.

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Transparent pricing.
What you see is what you get. No hidden surprises.

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Support at every step.
From onboarding services to dedicated customer success and enterprise support, our team of experts will make you successful.

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